Last updated: September 6, 2026
Arohika’s Art (“Arohika,” “we,” “us,” or “our”) operates www.arohika.com from Bothell, Washington, USA. This Privacy Policy explains what information we collect when you visit the website, place an order, request a commission, contact us, or join the Collectors List; how we use and share that information; and the choices available to you.
Information We Collect
Depending on how you use the website, we may collect:
- Contact and order information: your name, email address, telephone number, billing address, shipping address, order details, gift messages, and other information you provide at checkout.
- Payment information: payment details are handled by our payment service providers. We do not receive or store your complete payment-card number.
- Commission and personalization information: photographs, artwork preferences, dimensions, color preferences, personal text, and other materials you choose to provide for a custom artwork or ornament.
- Communications: messages and attachments you send through email, forms, customer-support requests, or replies concerning an order.
- Account information: if you create an account, we may store your login identifier, saved addresses, order history, and account preferences. Passwords are stored in protected form and are not visible to us.
- Device and usage information: IP address, browser and device type, approximate location, referring pages, pages viewed, interactions, and similar technical information collected through cookies and analytics tools.
How We Use Information
We use personal information to:
- process payments, fulfill orders, arrange shipping, and provide order updates;
- create, personalize, proof, and deliver commissioned artwork and custom products;
- respond to questions and provide customer service;
- maintain accounts, prevent fraud, secure the website, and troubleshoot technical problems;
- understand website performance and improve our products, content, and shopping experience;
- send Collectors List emails and studio updates when you have subscribed;
- maintain business, tax, accounting, and legal records; and
- comply with applicable law and enforce our policies.
Payments
Payments are processed through WooPayments and the payment networks or digital-wallet providers you select, such as card networks, Apple Pay, or Google Pay. These providers receive the information necessary to authorize and process your transaction and apply their own privacy practices. Arohika’s Art does not store your complete card number.
Shipping and Order Fulfillment
We share the information needed to deliver your order with shipping and fulfillment providers, including UPS and USPS. This may include your name, delivery address, contact information, order contents, package value, and tracking information.
Website, Analytics, and Service Providers
We use service providers to operate the website and store, including WordPress, WooCommerce, WooPayments, Bluehost, Jetpack/Automattic, Google Analytics, Mailchimp, and related technical providers. These providers may process information on our behalf for hosting, security, performance, payments, analytics, email delivery, subscription management, fraud prevention, and customer service.
We may also disclose information when required by law, to protect our rights or the safety of others, in connection with a business reorganization, or to professional advisers who are required to protect it.
We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising.
Cookies and Similar Technologies
The website uses cookies and similar technologies for essential store functions, preferences, security, analytics, and performance. Necessary cookies support features such as the shopping cart, checkout, account access, and fraud prevention. Optional analytics or other non-essential cookies are controlled through the cookie-consent banner where required.
You can change available cookie choices through the website’s cookie controls and through your browser settings. Blocking necessary cookies may prevent parts of the store, including the cart or checkout, from functioning correctly.
Google Analytics
We use Google Analytics to understand how visitors find and use the website, including pages viewed, device information, and interactions with products. Google may process this information under its own privacy terms. Where required, analytics is activated according to your cookie-consent choice.
Collectors List and Marketing Emails
If you join the Collectors List, we use the email address you provide to send studio news, new artwork announcements, print releases, and related updates. Mailchimp helps us manage subscriptions and deliver these messages. You may unsubscribe at any time using the link in an email. Unsubscribing from marketing does not stop transactional messages about an order or commission.
Personalization Photographs and Materials
Photographs and other materials submitted for commissions or personalized products are used to communicate with you and create the requested work. Please submit only materials you have the right and permission to provide. We do not use a customer’s private reference materials for unrelated advertising without permission.
Data Retention
We retain order, transaction, and correspondence records for as long as reasonably necessary to fulfill orders, provide support, meet tax and accounting obligations, resolve disputes, prevent fraud, and comply with law. Subscription information is retained until you unsubscribe or request deletion, subject to limited suppression records needed to honor your choice. Retention periods may vary depending on the type of record and applicable requirements.
Your Choices and Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may also withdraw consent where processing depends on consent.
To make a privacy request, email shop@arohika.com. We may need to verify your identity before completing a request. Some records may be retained where required for transactions, security, tax, accounting, or legal purposes.
Security
We use reasonable administrative and technical measures intended to protect personal information. No website, transmission, or storage system can be guaranteed completely secure, so please use care when sending sensitive information online.
Children’s Privacy
The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can address it.
International Visitors
Our website and service providers may process information in the United States and other countries. Those locations may have privacy laws different from those where you live. We and our providers use appropriate measures where required for international data transfers.
Third-Party Links
The website may link to social networks and other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to This Policy
We may update this Privacy Policy as the store, technology, or legal requirements change. The “Last updated” date above identifies the latest revision. Material changes will be posted on this page.
Contact
For questions or privacy requests, contact:
Arohika’s Art
Bothell, Washington, USA
shop@arohika.com