Shipping & Returns Policy
Shipping
Which shipping carriers do you use?
I primarily ship with UPS or USPS. Tracking information is emailed once your order ships.
How is artwork packaged?
Artwork is carefully wrapped in protective paper and/or bubble wrap and packed in sturdy packaging suited to the item. Flat shipping rates for U.S. orders are based on product type and size. Because paintings, prints, and ornaments may require different packaging, mixed orders may combine the applicable rates for each product class. The exact cost appears at checkout.
When will my order ship?
Ready-to-ship original paintings and other in-stock items usually ship within 3–5 business days.
Fine art prints are made to order. Please allow 10–12 days for production before they ship. Personalized ornaments generally ship in approximately 10 days. Commissioned artwork ships after you approve the completed piece; the expected timeline will be shared with you during the commission process.
Processing and delivery dates are estimates. Carrier delays, weather, holidays, and other circumstances outside my control may affect arrival.
Returns & Exchanges
Can I return original or personalized artwork?
Original paintings, commissioned works, and personalized products are final sale except when an item arrives damaged, is materially defective, or does not match the approved specifications because of my error.
Can I return or exchange a print?
Eligible fine art print returns and exchanges are accepted within 10 days of delivery. Please email me before sending anything back. The print must be returned in its original condition and protective packaging. A longer window may be offered during the holiday season, but an exchange may not arrive before Christmas.
What if the colors look different in my room?
Screens and lighting can display color differently, so I recommend viewing the artwork on more than one device before ordering. I do my best to represent every color and tone accurately. If an eligible print does not suit your space, contact me within the 10-day window about an exchange.
Who pays for a return?
Unless the return is due to damage, a defect, or my fulfillment error, the customer is responsible for return shipping. Original outbound shipping charges are not refundable unless required by law or the return resulted from my error.
How should I send a print back?
Please use the original protective packaging and a tracked shipping service. A refund or exchange can be completed after the returned item arrives and is inspected.
What if my order arrives damaged or incorrect?
Email shop@arohika.com as soon as reasonably possible with your order number and clear photographs of the item and packaging. Please keep the artwork and all packaging until I provide instructions, since the carrier may need them.
Still have questions?
Email shop@arohika.com and I will be happy to help.